Configuration Management System

The Configuration Management System (CMS) process oversees the life cycle of Configuration Items (CIs) through the fundamental elements of identification, status accounting, and audit. From initial activation to final deactivation, the CMS process enables you to track your IT Assets.

The CMS application contains the Relationship Explorer, which is used to store relationship information between your CIs. This information allows you to see how items relate to each other, and how dependencies among items affect your IT services.

Key Benefits

Configuration Management Database with CI categorization according to ITIL.
Management of complete Configuration Item life cycle.
Ability to create relationships between CIs and view relationships in a graphical format.
Links between CIs and other items (such as Incidents, Problems, or Changes) for quick problem diagnosis and change control of assets.
Ability to create a high-level service CI that can be associated with any service request so that services can be accurately and efficiently captured and reported.
Ability to give a CI a "consumer" type so the effect of a proposed change on end-users can be taken into account when impact analysis is performed in the Change Management application.
Ability to integrate with external asset discovery systems that detect changes to your IT assets.
Ability to integrate with the Asset Management process app, which tracks financial information about your assets.