Incident Management Dashboards

Incidents Dashboard

Provides an overview of existing incidents and possible problem areas. It includes the following reports.

Satisfaction Dashboard

Provides an overview of how quickly incidents are being addressed and the responses to the satisfaction surveys for the incidents. It includes the following reports.

IT Analysts Dashboard

Provides easy visibility into incidents waiting in a queue and incidents for which they are the primary owner or a secondary owner. It supports the Group Queues feature, and includes the following reports: