6. RFC Implementation

The responsibility for implementing a change usually falls in the realm of the implementation team; however, the Change Management team remains responsible for overseeing and coordinating the implementation of the change. The Change Management team usually helps monitor that:

By default, the Implementation Team members must be selected when the change is approved. The Implementer phase of the workflow contains only one state, Implementation, where the assigned implementer is the primary owner and the implementation team is the secondary owner.

Note: The implementation team provides backup in case the implementer cannot complete work. You can use the Update transition to assign the RFC to another implementer. For more information, see Group Queues.

After the implementation is complete, the RFC moves to the Post Implementation Review state, where the change manager conducts a review of the RFC before closing it.