Administration → Serena Service Manager → Common Customizations → Customizing the Process Apps
Use SBM Composer to modify the process apps, applications, and orchestrations included with Service Manager. This includes designing states, transitions, forms, actions, and other design elements. You also use SBM Composer to create new roles and tie the roles to particular states or transitions.
The Service Manager process apps contain references to each other; for example, the Change Management application references the Incident Management application. To eliminate validation errors in SBM Composer, open all of the process apps locally before modifying and deploying a specific process app.
To modify the process apps using SBM Composer:
For more information on using SBM Composer, refer to the SBM Composer Guide.
For details on customizing specific process apps, refer to:
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