Perform the following steps to promote the
- Log in to
Repository using the
- Select the
- In the
Sources drop-down list, select
Serena Request Center.
- Follow the steps below and promote the
snapshots in the order described in
Promoting the Snapshots.
- Select the snapshot, and then click the
- On the
Destination page, select the destination
environment, and then click
- On the
Entities page, select which entities to
import. It is recommended that you import all of them, but it is not mandatory.
Important: Select the
Merge conflicts option if you have already
promoted the snapshot to the target environment and you want to preserve
changes that you made to the existing application. For example, if you want to
keep new user roles that you added to an application, select the
Merge conflicts check box to preserve them in
the target environment after the promotion. If
Merge conflicts is not selected, the existing
entities will be deleted in the target environment.
The following tables describe which options must be selected
for each snapshot and which are optional.
Table 1. Entities
||Optional, but suggested. Not importing notifications means
that no notifications will be available until you create them.
||Optional, but suggested. Not importing notification rules
means that notifications will not be sent within the workflow until you add new
|Auxiliary Table Data
||Depends on the process app. See the following table for more
|User Field Selections
Table 2. Auxiliary Table Data
|SRC - Starter Pack Forms - IT
||No auxiliary data required.
|SRC - Service Request
- SRC - Client Software: Not required.
- SRC - Computer Models: Not required.
- SRC - Computer Types: Not required.
- SRC - Mobile Carriers: Not required.
- SRC - Mobile Device Platforms: Not
- SRC - Mobile Devices: Not required.
- SRC - Operating Systems: Not required.
|SRC - Knowledge Management
- KM Categories: Required.
- KM Visibility Group: Required.
Once you have finished making your selections, click
- If no mappings are needed on the
Mappings page, click
- Review the information that appears on the
Summary page, and make adjustments as needed. Click
Promote to finish the operation.
- Click the refresh icon, and check the
Last Promoted column to verify that the promotion
Tip: If you are following the required promotion order, the
Last Promoted time for SRC - Starter Pack Forms -
IT will be later than the
Last Promoted time for SRC - Service Request once
you promote SRC - Starter Pack Forms - IT a second time.
- Repeat this process for each snapshot in the solution.
- Access the
using the following URL:
If you encounter problems with accessing the
after you have completed these steps, reset IIS, and then try to access the
apps are now accessible and ready for implementation.
Complete the tasks described in
and then continue to
Serena Service Manager.
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