Configuring the SLA Load Level

In the Service Manager tab, you configure the SLA load level setting.

In the SLA Settings section, use the vertical slider to throttle the load-bearing capabilities for SLA depending on the number of users and requests that are serviced in your environment. The SLA engine uses a set of user-defined clauses that are periodically compared against new items and change records, which then triggers specific actions if a clause becomes true. The SLA level that you set determines how often the SLA engine compares the clauses to these items. You can change these settings any time after installation by running SBM Configurator in utility mode.

Note: For distributed installations, you configure these settings directly on the SBM Common Services server (which is where the SLA component is installed).

To configure load level settings for SLA, use the slider to change the load level:

Note: The Service Manager tab appears after the installation is finished, even if SLAs are not used or not yet defined, regardless which solution licenses have been added.