Installation and Configuration → Configuring Serena Service Manager → Configuring the SLA Load Level
In the Service Manager tab, you configure the SLA load level setting.
In the SLA Settings section, use the vertical slider to throttle the load-bearing capabilities for SLA depending on the number of users and requests that are serviced in your environment. The SLA engine uses a set of user-defined clauses that are periodically compared against new items and change records, which then triggers specific actions if a clause becomes true. The SLA level that you set determines how often the SLA engine compares the clauses to these items. You can change these settings any time after installation by running SBM Configurator in utility mode.
To configure load level settings for SLA, use the slider to change the load level:
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