Administration → Additional Information → Service Level Agreements → Defining SLAs → SLA Settings → SLA Clause Options
When you click the Clauses tab, a list of existing clauses is displayed. The list includes the name, description, and duration of each clause.
The following toolbar options are available:
Click to add a new clause.
Select a clause and then click this button to view or edit the clause.
Select a clause and then click this button to delete the clause.
Click to refresh the page to its last saved state.
By default, the Group by path check box is selected, and defined clauses are organized on this page according to the path specified in the SLA Clause General Options. Clear this check box if you want to view defined clauses alphabetically by name.
Copyright © 2012–2016 Serena Software, Inc. All rights reserved.