Administration → Additional Information → Service Level Agreements → Defining SLAs → SLA Settings → SLA Clause Action Options
Actions define what should happen when items are in violation or at risk of being in violation of the conditions defined in a clause. The Actions tab appears after you save your clauses on the SLA Clause General Options page. When you click the Actions tab, a list of existing actions is displayed. The list includes the name and description of each action.
Click to add a new action.
Select an action and then click this button to view or edit the action.
Select an action and then click this button to delete the action.
Click to refresh the page to its last saved state.
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