Concepts and Processes → Process Apps Overview → Service Request Process Apps → Service Requests → Service Request Roles
The following roles are available for the Service Request workflow.
Contact - This role is used to populate the Reported By and Additional Contacts fields.
Business Approver and Financial Approver - These roles are for the business and financial approvers who verify that a request meets business and financial requirements.
Purchasing - This role is for users who purchase software or hardware.
User - This role is for the users who submit requests and providing the necessary details to the request. This role is associated with the Affected User, Reported By, and Additional Contacts fields.
Administrator - This role is responsible for administering the Service Request application, such as assigning users to roles or managing auxiliary data.
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