Concepts and Processes → Process Apps Overview → Service Management Process Apps → Problem Management → Problem Management Overview → 4. Problem Error Assessment
After the causes of a problem have been discovered, the problem goes into the error control phase, where a resolution to the known error is established. The Assessment state is where the SME logs the known error and describes a workaround.
After completing the Error Identified transition form, a Workaround submit form is displayed, where the SME can enter information about the workaround for the problem. Workarounds are submitted into the Workarounds auxiliary table. The items are linked to the problem. This allows incidents that are linked to the problem to refer to the workaround.
In addition to transitioning the item and adding a workaround, the SME can perform the following actions in the Assessment state:
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