Asset Discovery Integrations

The SSM-Integrations process app in the Serena Service Manager solution contains two orchestration workflows that support integrations with external asset discovery systems:

• CIManagement_IC supports the integration between the Configuration Management System (CMS) and Serena Asset Manager.
• CIManagement supports the integration between the CMS and Microsoft® System Center Configuration Manager 7 (Configuration Manager).

When these systems detect changes to your IT assets, they send events to the SBM Event Manager, which starts the applicable orchestration workflow. The orchestration workflow logic processes the update, delete, or create events; calls Web services that update the CMS database; and invokes the corresponding transition in the Configuration Management System application workflow.

In the CMS application, the Integration Log section at the bottom of the System tab can contain messages logged from Serena Asset Manager events. This section contains information only if there are such messages pertaining to the CI.

For more information about these integrations, contact your salesperson.