Overview → Welcome to Serena Service Manager → About This Document
This document describes Service Manager and explains how to install, configure, and administer the system.
Service Manager users, such as change managers and service technicians, may find useful information in Concepts and Processes. Online help is also available for these users on each form in Service Manager, as discussed in Getting Help.
This document is organized into the following parts:
Provides a brief overview of Service Manager.
Provides details about each process app included with Service Manager and Serena Request Center.
Information is also provided for the two end-user interfaces (Serena Request Center and Serena Work Center).
Explains how to install and configure Service Manager.
Provides administrators tasks to help you configure and maintain Service Manager.
Copyright © 2012–2015 Serena Software, Inc. All rights reserved.