Concepts and Processes → Process Apps Overview → Service Management Process Apps → Configuration Management System → Configuration Management Overview → 1. Configuration Identification
Creating and identifying Configuration Items (CIs) is the process in which new items are defined and added to the Configuration Management database. After an item has been added, it can be tracked and managed through its workflow. This enables you to perform the necessary audits using the reporting capability found in SBM.
When you create or classify a CI, some fields have predefined values that are available in lists on the Submit form. These values create consistency among your configuration items, which in turn helps when searching for existing configuration items to relate to an incident or problem. In addition, this consistency improves audit and report results for managing your configuration items.
By default, predefined values can be selected for the following fields. CI Type, Status (development, production, mixed), Category, Sub-Category, and Sub-Category Type fields. Note that the Sub-Category and Sub-Category Type fields are relational fields, which means that you must select a value in the related field before they are populated with values. For example, you must select a Category before values appear in the Sub-Category list, and when you select a Sub-Category, the Sub-Category Type list is populated.
Some of the fields in CI items are free-form text fields, which allow flexibility when defining items. Examples of these fields are CI Name, Description, Maintenance Window, Manufacturer, and Serial Number. For CI items with software attributes, the DML Link field allows you to include a link to your Definitive Media Library, where your software components are stored and protected.
After you complete the submit process by clicking Submit on the submit form, the CI is created. It is assigned a unique identification number and then moves to the Classification state, where it is assigned to a Configuration Analyst. The analyst can choose how to proceed with the item. The analyst could choose to modify the CI by selecting to Update the item, and then entering appropriate values for the item. If the CI is ready to activate or publish, the analyst clicks Activate. The configuration item is now live in the system, and it resides in the Active state in SBM until it is audited, inactivated, or disposed.
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