Audit and verification checks for the existence and accuracy of
information contained in the Configuration Management Database (CMDB) against
the actual asset. If any exceptions are found, the CMDB has to be updated
Service Manager, a
Configuration Analyst can audit an item by selecting the
transition and adding any applicable Work
Notes. The CI moves to the
state, where it is verified. If a
discrepancy is found or a change is required, the Configuration Analyst can
choose from a variety of transitions to determine what will happen to the CI:
- Verify – Marks the CI as verified against the
actual asset, returning the CI to the
- Not Found – Marks an item as not found.
- Remove – Marks an item as disposed or
- Post RFC – Raises a Request for Change to fix
an issue or exception found during the audit.
Note: Service Manager supports the
process of auditing and verification, but the actual act of auditing or
verifying a CI has to be performed by a member of the Configuration Management
CIs, their versions, and their changes form the basis of any
configuration audit, and
you to create and run reports on these items.
provides default reports, and users can create additional reports in
Serena Work Center.
Some of the default reports follow:
- Configuration Items by State
- Configuration Items by Type
- Missing Configuration Items
- All Laptops
- All Servers
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