Adding Auxiliary Data to SSM Tables

Service Manager uses data that is stored in auxiliary tables. Data stored in these tables is used to populate fields in related tables. This ensures consistency and control for data selections.

For example, data in the Cost Center table is used to populate the Cost Center field in assets. Asset managers can add cost center values to the Cost Center table. As assets are acquired and assigned to users, the list of cost centers from the Cost Centers table is used.

You must populate most tables with data. If you followed promotion recommendations, however, some of these tables will have pre-populated data. You can read the promotion recommendations in Promoting the Snapshots.

To add or edit data records to your auxiliary tables, do one of the following:

Log into SBM Application Administrator as a privileged user, select Auxiliary Data, choose the table from the list, and then click New or search for an existing item to edit.
Log into Work Center and then select Manage Data from the Options menu. Choose the table from the list, and then click New or search for an existing item to edit.

The following table shows the auxiliary tables that are packaged with each process app.

CAUTION:

The tables shown in bold type are populated automatically through actions in the workflow. Do not manually add to or manipulate these tables.

Process App	Auxiliary Tables
SSM - Asset Management	Depreciation Type Hardware Leasehold Location Cost Center
SSM - Change Management	No auxiliary tables are packaged with this process app.
SSM - Configuration Management System	CI Categories CI Sub-Categories CI Sub-Category Types Model Numbers Relationship Types Relationships Software Platforms Vendors
SSM - Incident Management	Symptom Codes Resolution Codes
SSM - Problem Management	Workarounds