Administration → Serena Service Manager → Preparing Applications for Use → Adding Auxiliary Data to SSM Tables
Service Manager uses data that is stored in auxiliary tables. Data stored in these tables is used to populate fields in related tables. This ensures consistency and control for data selections.
For example, data in the Cost Center table is used to populate the Cost Center field in assets. Asset managers can add cost center values to the Cost Center table. As assets are acquired and assigned to users, the list of cost centers from the Cost Centers table is used.
You must populate most tables with data. If you followed promotion recommendations, however, some of these tables will have pre-populated data. You can read the promotion recommendations in Promoting the Snapshots.
|Process App||Auxiliary Tables|
|SSM - Asset Management||
|SSM - Change Management||No auxiliary tables are packaged with this process app.|
|SSM - Configuration Management System||
|SSM - Incident Management||
|SSM - Problem Management||Workarounds|
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