Welcome to Serena Service Manager

Service Manager is an orchestrated service management system powered by Serena^® Business Manager, also known as SBM. Available for deployment on your servers or in the cloud, Service Manager addresses the flexibility, visibility, and usability challenges inherent in traditional ITSM solutions.

Service Manager provides the following benefits:

Lower total cost of ownership (TCO)
Complete visibility and full audit trail
Improved user satisfaction and agent productivity
Contemporary interface for IT services