Installation and Configuration → Post-Installation Tasks → Preparing the System for Use
After you have successfully promoted all of the snapshots, perform the following post-installation tasks to prepare the system for your users.
Once you have completed these tasks, you can add auxiliary data, set default field values, assign users to appropriate roles, and define SLAs.
After you have promoted the SRC - Service Request snapshot, you must configure the Requests view in Request Center to point to the "Requests Center - My Requests" report that is contained in the snapshot.
If you import the Service Manager solution, promote the apps, and you also have Request Center, log in to Serena Work Center and modify the Requests Center - My Requests multi-table report in the Service Requests application to include the Incidents table. This allows users to see incidents that they have submitted in Request Center.
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