Customizing Incident Management

Disabling "Submit on Behalf"

Use the following steps to disable the ability for one user to submit a request or an incident on behalf of another user.

To disable submit on behalf:

1. In SBM Application Administrator, edit one of the following projects:
   • Incident Management
   • Service Request
   Note: These are parent projects in the Incident Management and Service Request projects apps. You can follow the steps in this section to enable or disable this feature for specific child projects in these process apps as needed.
2. Select the Default Fields tab.
3. Search for the Submit on Behalf Enabled field, and then edit the field.
4. On the Attributes tab, set the default value to No.
5. Save your changes.
6. Repeat these steps as needed for additional projects in the Incident Management and Service Request process apps.