Promoting the Snapshots

After you import a solution, you promote the associated snapshots into your environment. Promoting the snapshots places the contents of the solution, including all reports, notifications, process apps, and auxiliary table data, onto your SBM Server.

Important: You must promote the snapshots before you modify and deploy them. Promoting maintains data that is necessary for some operations such as maintaining internal IDs and priming Request Center with sample data. Deploying first could cause compatibility problems later on.
Important: If you are upgrading from a previous version and you want to preserve modifications you have made to existing process apps, see the Serena Service Manager On-Premise Upgrade Guide for steps to preserve your changes before you promote new versions of the process apps. Promoting the new snapshots overlays any existing modifications that you have made to your existing workflows.

Note the following information about promoting the snapshots:

The following sections describe the promotion steps for the snapshots in each solution: