1. RFC Creation

There are multiple methods for creating Requests for change (RFCs):

You can submit RFCs directly into the Changes project of the Change Management process app.
You can create RFCs from problems, incidents, and configuration items (CIs).

Regardless of the creation method, the Submit form contains multiple fields and tabs to enter appropriate information, such as:

Change Management Team members, who are secondary owners of the item until it is assigned to a change manager. (For information about group queues, see Group Queues.)
Change Title and Description
Change Type
Change Category
Change Status (development, production, or mixed)
Urgency, Impact, and Priority (For details, see Modifying Urgency, Impact, and Priority.)
Primary CI
Note: When you select a primary CI on the submit form, a new baseline is created automatically in the Configuration Management System (CMS) for the CI. For details, refer to Understanding Baselines.
Affected CIs (For details, see 3. RFC Impact Analysis.)
Contact Details
Announce Change
Risks
Communication, Training, and Marketing Plans
Implementation Plans
Linked Incidents and Problems

To create an RFC directly:

Click the +New icon located on the Work Center toolbar.
Click the Browse tab.
Search for or navigate to the change management project to submit into.
Note: You will only be allowed to submit into a project if you have the appropriate permissions.
Complete the Submit form with the necessary information.
Note: You can modify the workflow to select which fields are mandatory at each step of the process. For example, the default workflow requires that the submitter select a value for the Change Type and Priority fields. Your process may require the change manager to set these values when assessing the RFC. You can modify the workflow accordingly.
Click Submit to create the new RFC.

When the RFC is created, it is assigned a unique item ID and moves to the Classification Queue state where change management team members are selected and then to the Classification state where the change manager determines how the change will be addressed.