Concepts and Processes → Process Apps Overview → Service Management Process Apps → Change Management → Change Management Overview → 4. RFC Assessment
A preliminary assessment occurs in the Classification state when the change manager determines the change type and where to route the change; however, a deeper assessment may be required. When this is the case, the change is routed to the Assessment state where a change manager can further assess the change.
Assessment also involves calculating the possible risk in implementing the change. The Risk Calculator on the Risk tab automatically determines the risk based on the change category, estimated effort, and an array of survey questions. For more information, see Risk Analysis Calculator.
Following assessment, the change manager accepts the RFC, and the RFC transitions to the CAB for approval.
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