Troubleshooting Form Display Issues

A button or option does not appear

If you cannot see a button or option that should appear on the form, particularly in the Requests, Deployment Units, or Deployment Tasks tabs try one of the following:

• Expand the window to its full size. At smaller sizing, options in widgets do not always appear.
• Ensure that the parent item is in the part of the lifecycle where the option or button is valid.
• Ensure that your user ID has the proper privileges through role or group membership. For example, you must have the Release Manager role to see the Edit Deployment Tasks button.

The top of a form is more narrow than the remaining form

The edit request form may not size correctly when you use custom columns. For example, if you include Description and there is a very long name or the list portion of the screen may extend to be wider than the top of the form.

To fix this, do the following:

1. In Windows Explorer, edit the following file:

   ..\Program Files\Serena\SBM\Application Engine\bin\solutions\sbmsol\javascript\sbmsol-util-1.1.js

2. Find the SBMSOL.FormUtil section and change DefaultFormWidth to be 100% as follows:

   DefaultFormWidth:"100", //allowed 800, 1200, 100 // note(800 and 1200 is pixels, 100 is percent)

   By default, it is set to 1200.

When you click a link for an Execute Child Package task, the form does not appear

If when you click the eye icon to view the custom form for an Execute Child Package task, the form does not appear, check to ensure that your SBM server has changed from SSL to non-SSL or vice versa. For example, if you changed your SBM IIS server to use HTTPS and existing tasks had links that use HTTP, the content served by the HTTP links cannot be displayed.

View the console in the web browser by clicking F12 to see if the page links are mixed, such as those in the following scenario:

The page at https://stl-qa-oalmt1/workcenter/tmtrack.dll?shell=swc#2 was loaded over HTTPS, but requested an insecure resource http://stl-qa-oalmt1/tmtrack/tmtrack.dll?IssuePage&RecordId=13&Template=view&TableId=1014. This request has been blocked; the content must be served over HTTPS.