Troubleshooting Plugin Configuration Issues

Cannot access information in associated collections after configuring plugins

Some things to check for if you cannot access information in collections such as deployment units, deployment tasks, or requests after configuring plugins.

• Ensure you have replaced the placeholder server, port, and other connection information in the plugin configuration and that there are no typos.
• Ensure that you can connect to and access the information you want in the integrating product outside of Release Control.
• Ensure that the server Release Control is running on can access the server the integrating product is running on.
• Ensure that all filters for the plugin configuration are set to return the information you are looking for.
• If you are using a plugin that requires additional configuration for the integration, such as the ChangeMan ZMF plugin, ensure that configuration has been completed according to the documentation.
• View the Release Control log file, rlc.log, to see if any error messages are written to it. This may indicate why the connection isn't working.

Cannot save plugin configurations with WEBDAV enabled

You must ensure that WebDAV is removed from IIS on the application environment server that hosts Release Control. You cannot save plugin configurations if WEBDAV is enabled.

To remove WebDAV:

1. Select the Web site in IIS.
2. Edit the Handler Mappings and remove WebDAV.
3. Navigate back to the Web site Home page.
4. Edit the Modules and remove the WebDAVModule.

For more information, see the plugin documentation on the Documentation Center.