Troubleshooting the Deployment Path

The following errors may occur if the deployment path reports are not properly created and configured.

"Please contact your administrator" warning (for missing deployment log report)

If "Please contact your administrator" appears at the top of the page when creating or editing a release package or when editing deployment units or deployment tasks, the following report may be missing:

You can confirm this by searching for this report in Report Center under All Reports. If the report is missing, you can either re-promote the snapshot with Merge Conflicts selected or create the report yourself. See Knowledgebase item S142152.

The pop up for viewing deployment units hangs in the loading state

If the pop up for viewing deployment units hangs in the loading state, the following report may be missing:

You may see the following error in the network log:

/tmtrack/tmtrack.dll?sid=zmgmuxih&StdPage&Template=error&ParamsInUserCache= ...

You can confirm this by searching for this report in Report Center under All Reports. If the report is missing, you can either re-promote the snapshot with Merge Conflicts selected or create the report yourself. See Knowledgebase item S142152.

The pop up for viewing environments for environment groups hangs in the loading state

If the pop up for viewing environments for environment groups hangs in the loading state, the following report may be missing:

You can confirm this by searching for this report in Report Center under All Reports. If the report is missing, you can either re-promote the snapshot with Merge Conflicts selected or create the report yourself. See Knowledgebase item S142152.

Deployment path information is missing or incomplete

If the deployment path history doesn't appear below the deployment path or after you have deployed to an environment, the deployment units aren't shown when you click the view icon, there are issues with the configuration.

If the information is missing, do the following:

Required Privileges

If you are receiving privilege errors or want to double-check privileges for a user or group, following are the required privileges:

For Deployment Log Functionality

For Deployment Item Execution Log Functionality

For Deployment Unit Execution Log Functionality

For Deployment Units for Environment Functionality

Related Topics

Promoting the Snapshots

Generating Views for Deployment Path Reports

Troubleshooting Deployments