Troubleshooting Form Display Issues

The Button or Option Does Not Appear

If you cannot see a button or option that should appear on the form, particularly in the Requests, Deployment Units, or Deployment Tasks tabs try one of the following:

• Expand the window to its full size. At smaller sizing, options in widgets do not always appear.
• Ensure that the parent item is in the part of the lifecycle where the option or button is valid.
• Ensure that your user ID has the proper privileges through role or group membership. For example, you must have the Release Manager role to see the Edit Deployment Tasks button.

Top of Form More Narrow than the Remaining Form

The edit request form may not display well when you use custom columns. For example, if you include Description and there is a very long name or the list portion of the screen may extend to be wider than the top of the form.

To fix this, do the following:

1. In Windows Explorer, edit the following file:

   ..\Program Files\Serena\SBM\Application Engine\bin\solutions\sbmsol\javascript\sbmsol-util-1.1.js

2. Find the SBMSOL.FormUtil section and change DefaultFormWidth to be 100% as follows:

   DefaultFormWidth:"100", //allowed 800, 1200, 100 // note(800 and 1200 is pixels, 100 is percent)

   By default, it is set to 1200.