Associating ServiceNow Items with Requests

After the ServiceNow Request provider configuration has been added or updated as needed, users, such as Release Managers, can associate ServiceNow items, as requests, with release packages.

To add a ServiceNow request, you use the ServiceNow request provider. Typically, to use the ServiceNow request provider, in a Release Package in the Requests tab, do the following:

Click Edit Requests.
Click the + icon to add a request.
Select the ServiceNow request provider name.

When you add or edit a request, you enter search criteria and then click Find Items to find and select the ServiceNow items to associate with the request.

The fields that are displayed when searching for requests from the Request Collection Widget are described in the following table.

Field	Description	Example Values
Table	The table that contains the ServiceNow items for associating	Change Requests
Search Terms	Optional search term for filtering ServiceNow items; filters based on the assumption that the term is within Title or Description Tip: Search Terms can be modified in the Release Control Providers administrator page. Any custom value from Field List can be added. See ServiceNow Plugin Configuration Details.	"Sample1"