ServiceNow Item Configuration Details

ServiceNow item configurations enable you to associate items in ServiceNow projects with Release Control requests.

You must create a separate configuration for each ServiceNow table that you want to access.

Note: ServiceNow is highly configurable. In the configuration, you map ServiceNow fields to the somewhat generic Release Control fields, and the field values are populated directly from your ServiceNow implementation during use.

Field Descriptions

The field descriptions are included in the UI. While creating or editing a configuration, point to a field name to view its description.

Most of the available fields for this configuration are defined at the base configuration level. Additional fields are described in the following table.

Important: The example values given here may not be in your ServiceNow table.

Field	Description	Example Values
Fields for Create Item*	Enter ServiceNow table entries to map to fields to use when creating ServiceNow items through Release Control.	state, reason, type, category, priority, risk, scope, requested_by, requested_by_date, assignment_group, assigned_to, start_date, end_date, work_start, work_end, cab_required, cab_delegate
Textual Search	Select this to search for existing ServiceNow objects using the fields given in Text Fields for Search.
Category Search	Select this to search for existing ServiceNow objects using the fields given in Category Field for Search.
Field Filter	Select this to enable the field filter searching option. The list of fields searched are from the Title Field, Name Field, Description Field, and Custom Fields. Supported field types are: text, number, choice, boolean, date, user, and reference. This is not supported for reference tables. See ServiceNow Base Configuration Details.
Text Fields for Search	Specify a comma-delimited list of fields from the ServiceNow table to use when searching text fields. This is used if the Textual Search option is selected. Supported field types are: text, number, choice, boolean, date, user, and reference. If a field is in a reference table, only text fields are supported.	number,short_description,description
Category Field for Search	Specify a comma-delimited list of fields from the ServiceNow table to use when searching category field selections.	state

* The fields entered must be in the table entered in the Table field. The default custom column fields for ServiceNow don't need to be included. See Custom Column Fields for ServiceNow. For information on displaying these fields in collection lists, see Displaying ServiceNow Fields in Collection Columns.

Related Topics

ServiceNow Base Configuration Details

Adding Action and Item Configurations

Updating Plugin Configuration Details