Configuring Tasks to Check Items

After a ServiceNow Actions configuration has been added or updated as needed, you can create tasks to check a ServiceNow item for either specified values or by date. This topic tells how to check for the item by specified values.

To create a deployment task to check an item:

In a deployable release train or release package, select the Deployment Tasks tab.
Click Edit Deployment Tasks.
Click the + icon to add a deployment task.
Select a ServiceNow Actions configuration.
Select Check Item.

Tip: Click the copy icon beside a field to select and copy its value to other environments.

The fields that are displayed are described in the following table.

Field	Description	Example Values
Item	Click the link icon beside the field to select the ServiceNow item that you want to check. Use available items: Select requests that have already been added. Use available configurations: Search for existing requests or create new ones. This uses the ServiceNow Item configuration. See Associating ServiceNow Items with Requests and Creating ServiceNow Items.	Note: If you select more than one item in the search results, only the first one will be associated with the deployment task.
Environment	Select each environment in which you want to execute the task. These are the environments configured in the deployment path. For example, Dev, Test, and Prod.
Field Name	Select the field that you want to use to check the item, such as State or Priority.
Success Values	Select the values for the selected field.
Failure Values	Select the values for the selected field.
Wait for Values	Select Yes or No. If you select Yes, the Wait Until field appears. Click the calendar icon beside the Wait Until field and select the date and time.
Schedule Options	Select the schedule option and fill out the additional fields that open based on your selection. Options include the following: None Specific Time Opportunity Window Time Window Delay Hold Until Released
Check Item (Dates)	Enables you to verify one of the following: A specific ServiceNow date\time field against a date range. The current date\time against a time period defined by two ServiceNow date\time fields. Select one of these options: Update Item Check Item Check Item (dates only)