ServiceNow Base Configuration Details

Add a base configuration to define shared properties for a set of ServiceNow item and action configurations.

Field Descriptions

The field descriptions are included in the UI. While creating or editing a configuration, point to a field name to view its description.

The base configuration fields are described in the following table.

Important: The example values given here may not be in your ServiceNow table.

Field	Description	Example Values
ServiceNow URL	URL to the ServiceNow server, in the format of https://<instance_name>.service-now.com	https://demo001.service-now.com
ServiceNow Default API Path *	URL to the ServiceNow server URL API	api/now/v1/table/
User Name	ServiceNow user name
Password	ServiceNow password
Custom Request Headers	Specify ServiceNow custom request headers using `key:value` pairs in the format `key1:value1;key2:value2`. If ServiceNow is behind a firewall or proxy that requires specific information be passed in the request header for authentication, you can use this field to enter the code given to you by the ServiceNow administrator.
Table	Specify a ServiceNow table to make available for searching. Use a colon to separate table name and display name. For example: problem:Problem Tip: See the ServiceNow wiki Tables and Classes topic to find the exact table names. Note: A table that has an extension will also return all child items. Tables are used in conjunction with the Field List and custom columns to display additional ServiceNow fields in Release Control. See Displaying ServiceNow Fields in Collection Columns.	change_request:Change Request
Result Limit	Result limit for find requests action	300
Title Field **	Enter ServiceNow table entries to map to Title so that it can be displayed in Release Control.	number
Name Field **	Enter ServiceNow table entries to map to Name so that it can be displayed in Release Control.	short_description
Description Field **	Enter ServiceNow table entries to map to Description so that it can be displayed in Release Control.	description
Custom Fields **	Specify a comma-delimited list of fields to retrieve from the ServiceNow table listed in the Table field. For date and time fields specify `DATETIME` format delimited by a colon. Selection fields must be specified in ServiceNow Choices. ***	state,active,category,priority,assigned_to
System Dictionary Table API Path *	Specify the system dictionary table API path.	api/now/v1/table/sys_dictionary
System Choice Table API Path *	Specify the system choice table API path.	api/now/v1/table/sys_choice
System DB Object Table API Path *	Specify the system object table API path.	api/now/v1/table/sys_db_object
System Properties Table API Path *	Specify the system properties table API path.	api/now/v1/table/sys_properties
System User Table API Path *	Specify the system user table API path.	api/now/v1/table/sys_user

* For some versions of ServiceNow, you may need to change the default API locations. You can configure the location for the Dictionary table, Choice table, Object table, Properties table, and User table. If you are unsure of these values, leave the associated fields blank to use the default base API path and the default table.

** The fields entered must be in the table entered in the Table field. The default custom column fields for ServiceNow don't need to be included. See Custom Column Fields for ServiceNow. For information on displaying these fields in collection lists, see Displaying ServiceNow Fields in Collection Columns.

*** Fields in select format must be specified in Choices in the ServiceNow UI. Choices specified in ServiceNow can be distributed across different tables, but Release Control loads only those choices that are in the table specified in the configuration Table field.

Related Topics

Release Control Administration Overview

Adding Base Configurations