Using the ServiceNow Plugin

After configuration is complete, you can do the following in Release Control:

In a release package Requests tab:

• Add ServiceNow items.
  • Objects displayed on the form are limited to those that match the table filter.
  • Searches are limited to your search criteria.
• View ServiceNow items that have been added.
  • View items in the list.
  • Open the item in ServiceNow by clicking the name link.
• Synchronize request data from ServiceNow using the Reload Request Data button.

For more information, see the following:

• Associating ServiceNow Items with Requests
• Creating ServiceNow Items
• Configuring Tasks to Check an Item
• Configuring Tasks to Update Items