Select the requests that you want to delegate (CTRL-click to select multiple requests).
NOTE: You can delegate multiple requests at the same time if they are of the same type and belong to the same product catalog.
Right-click the request(s), and select Delegate. If you selected a single request, the request opens for browsing with the Delegate tab active, otherwise the Delegate Requests dialog box appears.
Select the role to assign to the user from the Role to delegate drop-down list.
Select the capability to assign to the user for the selected requests:
Leader: Sole responsibility for the request.
Primary: Primary responsibility for the request.
Secondary: Acts as a backup to the primary role.
To also delegate any related items, select the Delegate related items check box.
To assign user roles, do any of the following:
Re-assign a role to a different user, by selecting a user in the Assigned users list and a user in the Available users list, and clicking the Replace button.
Assign a role without affecting the existing role assignments, by selecting a user in the Available users list and clicking the Assign button.
Remove a role assignment from a user, by selecting a user in the Assigned users list, and clicking the Remove button.
Click the OK button or the Save changes button.