Saving Attachments

  1. Right-click a request and select Attachments. The request opens with the Attachments tab active.

  2. Select the attachments (CTRL-click to select multiple attachments).

  3. Click the Save to disk button. The Save attachment to dialog box appears.

  4. Navigate to the location where you want to save the attachments, and click Save.

To browse attachments:

  1. Right-click a request and select Attachments. The request opens with the Attachments tab active.

  2. Select the attachments (CTRL-click to select multiple attachments).

Click the Browse button. The attachments open in the applications associated with their file type in Windows