Logging In to Dimensions CM

Purpose

Log in to Dimensions CM when you want to use the web client to perform tasks such as checking out, editing, or actioning objects.

Before you log in, you must get the following information from your Dimensions CM administrator:

The procedure for logging in and out is different depending on whether you web client is configured to use SSO or not.

PRIVILEGES  You must be a registered Dimensions CM user.

NOTE  It is not recommended to have more than one browser tab or browser window containing the web client main view. If there are multiple windows or tabs displaying a web client view, actions performed in one window or tab may have an unexpected effect in the other window or tab.

To log in to Dimensions CM using SSO:

  1. Start your web browser, and type the URL for the Dimensions CM Log In page.

  2. The format of the URL is:

    http://hostname:port/dimensions/

    hostname is the Dimensions CM web server and port is the web server port number.

  3. If you are not already authenticated for SSO, you will be presented with the Serena Dimensions CM authentication page.

  4. Do one of the following:

  5. a     Make sure your card is inserted, and click the Smart Card Log In button.

    b    Select the certificate you want to use. If you want to view the details, click View Certificate.

    c     Click OK in the Choose a digital certificate page.

    d    If you are authenticating for the first time, you are presented with a dialog box asking for your PIN

    e    Enter your PIN and click OK.

  6. If your login is successful, or you are already logged in using SSO, “Your user name and password has been validated with SSO” will be displayed and you will not be required to enter your username and password again.

  7. NOTE  When you have selected Request Management only, the online help will still display the help topics for the full functionality of the web client.

  8. Click Log in.

To log out of Dimensions CM using SSO:

This will require you to sign in to the Serena Dimensions CM page the next time you access the Dimensions web client.

To log in to Dimensions CM without SSO:

  1. Start your web browser, and type the URL for the Dimensions CM Login Page.

  2. The format of the URL is:

    http://hostname:port/dimensions/

    hostname is the Dimensions CM web server and port is the web server port number.

  3. On the Log In page, enter the following information:

  4. NOTE  When you have selected Request Management only, the online help will still display the help topics for the full functionality of the web client.

  5. If you want to check the version of the web client that is installed, and other system information, click the About link.

  6. Click the Login link to log in.

To log in to a remote node:

  1. Log in to Dimensions CM.

  2. At the right of the status area, click the authentication button.

  3. In the Network Node field, type the name of the remote node.

  4. For Username, type your user name for the remote node.

  5. For Password, type your password for the remote node.

  6. If you want to change your password on the remote node:

  7. a    Select the Change password check box

    b    Enter the new password in the New password field

    c     Re-enter the new password in the Confirm password field.

    NOTE  You can only change the password for:

          a Windows server

          a UNIX server with LDAP enabled.

  8. Click the OK button.

Related Topics

Web Client Login Page

Passwords Dialog Box

About Logging In to Dimensions CM

Configuring your Computer for the Web Client