Adding an Action Description to a Request

Use this operation to add an action description to a request.

PRIVILEGES Add/edit detailed description

To add an action description:

From the Requests tab, select one or more requests.
Click the Action Description button.
For Reason for Action, type the action description, and click the OK button. The description is appended to any previous action descriptions for the request.

To view all the action descriptions for a request:

On the Requests tab, select a request and click the Open button, or click the request name.
In the Open request dialog box, click the Preview tab.
Scroll down to the Action Message field.