Serena provides technical support for all registered users of this product, including limited installation support for the first 30 days. If you need support after that time, contact Serena Support at the following web site and follow the instructions:
Language-specific technical support is available during local business hours. For all other hours, technical support is provided in English.
You can use the Serena Support web page to:
Report problems and ask questions.
Obtain up-to-date technical support information, including that shared by our customers via the web, automatic email notification, newsgroups, and regional user groups.
Access a knowledge base, which contains how-to information and allows you to search on keywords for technical bulletins.
Download updates and fix releases for your Serena products.