If you have previously installed the IBI WebFOCUS / Serena Reporting Server, you may need to upgrade to the latest version. If you are upgrading from a previous version of Serena Dashboard to version 2.1 or later, you must upgrade the Serena Reporting Server to version 7.7.03m.
To verify whether you need to upgrade:
Open the WebFOCUS Web Console. You can open this from the following shortcut in the Start menu: All Programs | Information Builders | WebFOCUS77 Server | Web Console.
Select Help | Version. Version information appears under the General section. If the version is 7.7.03 or earlier and you are upgrading to Serena Dashboard 2.1 or later, you must upgrade the WebFOCUS server. For example, for Serena Dashboard 2.1, you must upgrade the server to version 7.7.03m (note the "m" in the version number).
To upgrade to a new version of WebFOCUS Server / Serena Reporting Server:
Stop the WebFOCUS server. If you are running it as a service, stop the WebFOCUS 77 Server service. You can also stop the server by selecting Stop under Information Builders | WebFOCUS 77 Server.
Run the Setup application from the new version.
The installer notifies you that a previous version is already installed. Click OK to continue and upgrade the installed version.
When setup is complete, a prompt appears that allows you to choose whether to start the server. Choose not to start the server at this time and click Finish.
Display the Windows Services. Start the WebFOCUS 77 Server service.
Open the Web Console from the following shortcut in the Start menu: All Programs | Information Builders | WebFOCUS77 Server | Web Console.
Select Help | Version and confirm that the new version is installed.