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You must create a user in SBM for use behind the scenes by the Requirements Manager suite.
For more depth and context related to the following SBM procedures, see the Serena Business Manager SBM Application Administrator Guide.
The specifics of this procedure vary depending on whether you are implementing Requirements Manager alone or along with Development Manager. Be sure to follow only the steps appropriate to your scenario, as noted below.
To create the service user:
Log in to the SBM Administrator Portal and open the Users view.
Add a new user with the following properties:
Login ID: By default, the process apps expect this to be serviceuser, but you can specify any value you like.
Make a note of the value you set here. You will need it in subsequent procedures.
Password: By default, the process apps expect this to be serviceuserpassword, but you can specify any value you like.
Make a note of the value you set here. You will need it in subsequent procedures.
Product Access: Set this to API/Script.
System Privileges: Set this to All.
Assign the new user the Administrator roles for:
ALM Projects
Dev Change Requests
Only if installing both Requirements Manager and Development Manager.
Dev Packages
Only if installing both Requirements Manager and Development Manager.
Dev Tasks
Only if installing both Requirements Manager and Development Manager.
RQM
Select the Roles tab.
Select the desired project in the Projects area.
In the bottom pane, select the desired role and the checkbox under the user.
On the Membership page, add the user to the Everyone group.
Save your changes.