If the Serena Release Control user interface and data doesn’t appear as it should, here are some possible symptoms and solutions.
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If you add something and it doesn't appear in the place it should in the UI, or information you expect to see in a view does not appear, you may not have proper privileges, roles, or ownership set for Serena Release Control in SBM.
Examples:
If you added release trains and they do not appear in the inbox in the Manage All Items section, your privileges probably aren’t set properly.
If you created a deployment process template and do not see the option to add deployment tasks, the owning role may not be enabled for the RLM Aux project.
If you created an item as one user and log in as another, you may not see the item you created as the other user, depending on privilege settings and ownership.
If your UI looks correct, but some elements, such as the spell check icon, do not appear, ensure that you have put the files in the SBM database during the installation, upgrade, or after customizing and redeploying the process apps.
If your user interface retains elements from a prior release of RLM after an upgrade, new installation, or customization, you may need to clear and refresh your browser cache. This occurs because certain UI elements are stored in the browser cache for faster refresh time.
If your release trains do not appear on the calendar, make sure that the following are true:
The release trains have been created and you are logged in with a user who has the privileges to view them. For example, can you view the release train from your inbox?
The release trains have to and from schedule dates for the last stage, such as Production. If not, you can view the release train from your inbox and edit it to add the schedule.
You have completed the suggestions in the preceding troubleshooting sections.
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