If selections from integrating systems are not found, such as projects from Dimensions CM or applications from Serena Release Automation, here are some possible solutions.
If Serena Release Manager fails to find any matches for your request, for example when you select a project for a release package or click Add development change requests, this indicates that the connection to the provider is not completing successfully. There are several things that can cause this.
User credentials must match in both products
First check the rlm.log file for specific error messages.
If you see a message similar to the following in the rlm.log file,
DimClientException ... Error: Not an authorized user
check to make sure that the same administrative password is set up with the same password in both SBM and Dimensions CM.
SSO must be enabled in both products and share an SSO server
Verify that both SBM and Dimensions CM have SSO enabled and share the same SSO server.
SBM 10.1.1.1: SSO must be selected for each RESTgrid widget
If you are using SBM 10.1.1.1, the security token may not be included in the URL the RESTgrid widget uses to pass to the SSO server. You must select the Use SSO authentication check box for each RESTgrid widget to enable the security token to be included in the URL. See SBM 10.1.1.1 Only: Configuring SSO in RESTgrid Widgets for more details.
If Serena Release Manager fails to find any matches for your request when you try to select a process for an automation deployment task, verify the following:
The desired application, environment, process, and server combination is defined in Serena Release Automation.
The values used for the connection to Serena Release Automation are correct.
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