Customizing the SSM Integration

You can associate SSM Change Management change requests with Serena Release Manager RFCs in the default implementation. Reports are configured to support the UI and provide relevant information about the RFC associations to release trains. Events in Serena Release Manager send information back to SSM and transition the related change requests as the release train moves through its workflow.

CAUTION! If you have the SBM Sample DB installed in the same instance of SBM as SSM, make sure to select SSM Changes from the Change Management process app rather than Change Requests from the SBM Change Request Management process app.

What Can You Change?

You can change the SSM integration as follows:

Create the reports that SSM and Serena Release Manager use for the integration.
Change the events within the release train workflow.
Change the integration in SSM.
Change the instance of SSM to which Serena Release Manager connects.

What is the Impact?

If you change reports that impact the UI, the UI changes accordingly.
If you change the reports or events used by SSM, you must change the related information in SSM to match the updated Serena Release Manager elements.
If you change the release train workflow, you must assess and test the impacts for each affected transition and state.
If you change references to Serena Release Manager elements in SSM, you must change the related information in Serena Release Manager to match the updated SSM elements.

How Do You Change It?

You can create the reports in the SBM user workspace.
For the Serena Release Manager-side changes, you can change the integration in SBM Composer in the Serena Release Manager RTrain process app.
For the SSM-side changes, you can change the integration in SBM Composer in the SSM - Change Management process app.

Documentation References

Documentation on using the default SSM-Serena Release Manager integration from SSM is in Serena Service Manager ITIL Guide in "Integration to Serena Release Manager".
Documentation on using the default SSM-Serena Release Manager integration from Serena Release Manager is in Serena Release Manager Getting Started Guide in "Associating RFCs with Release Trains".
Documentation on configuring workflow events in SBM is in the Serena Business Manager Composer Guide in "Applications".
Documentation on managing reports in SBM is in the Serena Business Manager User’s Guide in "Working with Reports".