When planning application releases, you can associate business change requests with them, which represent customer or business unit change requests that affect specific application releases. They are typically associated with tickets from help desk or incident management systems such as Serena Service Manager or other SBM solutions.
Serena Release Manager identifies and lists the business change requests based on the BCR provider information configured for your system. See the Serena Release Manager Installation and Configuration Guide for details.
You can add a business change request only when the application release is in a state for which this action is implemented. In the default workflow, a business change request can be added to the application release only when the application release is in Planning.
To associate business change requests with an application release:
View an application release and select the Business Change Requests tab.
Click Add business change requests.
Select one or more business change requests to add to the application release.
Click OK.
You can remove a business change request only when the application release is in a state for which this action is implemented. In the default workflow, a business change request can be removed from the application release only when the application release is in Planning.
To remove business change requests from an application release:
View an application release and select the Business Change Requests tab.
Select one or more business change requests.
Click Remove business change requests.
Click OK.