Unexpected Display Results

If the Serena Release Control user interface and data doesn’t appear as it should, here are some possible solutions.

Test Connection is successful but Serena Release Control doesn’t work

If the Test Connection is successful when you configure the destination endpoints for the snapshots but Serena Release Control fails to appear in SBM, verify that the Serena Release Manager service is running in the common Tomcat Web server.

To verify the Serena Release Manager Web Services in Apache Tomcat:

  1. In your Web browser, browse to the home page for your Tomcat installation. For example:


    The Serena Common Tools page appears.

    If you do not see this page, the common Tomcat Web server is not running or you may have entered an incorrect host and port number combination.

  2. Once you have verified that the Serena Common Tools Web server is running, browse to the rlm subdirectory of your Tomcat installation. For example:


Services that should be active include:

If any of these are not active, double-check your configuration for that service and start the service.

Serena Release Control data is not displayed as expected

If you add something and it doesn't appear in the place it should in the UI, or information you expect to see in a view does not appear, you may not have proper privileges, roles, or ownership set for Serena Release Control in SBM. For example, if you add release trains and they do not appear in the calendar, your privileges probably aren’t set properly. If you create a deployment process template and do not have the option to add deployment tasks, the owning role may not be enabled for the RLM Aux project.

See Configuring Required Objects in Serena Release Control.

Similarly, if you create an item as one user and log in as another, you may not see the item you created as the other user, depending on privilege settings and ownership.

The New Color Scheme Doesn’t Appear in the UI

If the user interface shell has a mix of the old and new color schemes and icons after an upgrade, new installation, or customization, you may need to clear your browser cache. This occurs because certain UI elements are stored in the browser cache for faster refresh time.

To clear the cache, choose the option in your browser to delete history and select cache from the options given.

You should also refresh the template cache by entering the following URL in your browser:


Most But Not All of the UI Elements Appear

If your UI looks correct, but some elements, such as the spell check icon, do not appear, ensure that you have put the files in the SBM database during the installation, upgrade, or after customizing and redeploying the process apps.

See Putting the UI Shell files into the SBM Database.