If selections from integrating systems are not found, such as projects from Dimensions CM or applications from Serena Release Automation, here are some possible solutions.
If Serena Release Manager fails to find any matches for your request when you attempt to select a project for a release package, check the rlm.log file for specific error messages.
For example, if you see a message similar to the following in the rlm.log file,
DimClientException ... Error: Not an authorized user
check to make sure that the same administrative password is set up with the same password in both SBM and Dimensions CM. Also verify that both SBM and Dimensions CM have SSO enabled and share the same SSO server.
If Serena Release Manager fails to find any matches for your request when you attempt to select a server for an automation deployment task, check to make sure that the Serena Release Automation process runs outside of Serena Release Manager.
In Serena Release Automation Center, verify that a server is set up for the selected application, environment, process combination.