Configuration Management Database (CMDB) Domain

Domain Model Diagram

Service management is about the management of configuration items. The Configuration Management Database (CMDB) domain model describes the objects that may be related to a configuration item.


CMDB Objects

The Configuration Management Database domain model includes the following objects.

Ops Change Request

A request for change that has been submitted to the IT operations group, in response to particular problems or incidents.

Configuration Item (CI)

A CI may be any object that is affected by a related change request. CIs are classified into types, categories, and subcategories. A CO can be related to any number of other CIs. A CI can be broken down into the following example types, as in this model: