Request Management Overview

You can use requests to plan, track, authorize, and control all work on development projects. A request may capture a defect, enhancement, or other work that needs to be completed on items that belong to your projects.

The fundamental concept of managing work with requests is the association of requests to files that you are working on. Follow this process to manage your work with requests:

  1. If your organization requires request associations for all work and requires explicit file check-out before you can update files, you cannot start any work that is not related to a request. If your organization works optimistically and does not require explicit file check-out, you can start work on a file without checking it out and associating it with a request. In either case, you may be unable to deliver your changes to the Dimensions repository without associating your files with requests.

  2. Before starting work, identify the requests that you will work on and add them to your working list. You can use requests that other users have already created, or you can create new requests.

  3. Associate the appropriate issues from your working list to files when checking them out, or when checking them in.

  4. The requests store a record of all affected files. This provides detailed tracking history. Furthermore, the requests can be used for other purposes such as creating baselines of revisions that were created in response to them.

You can work with Dimensions requests, or with SBM requests.