Serena provides technical support for all registered users of this product, including limited installation support for the first 30 days. If you need support after that time, contact Serena Online Services at the following URL and follow the instructions:
Language-specific technical support is available during local business hours. For all other hours, technical support is provided in English.
The Serena Online Services web page can also be used to:
Report problems and ask questions.
Obtain up-to-date technical support information, including that shared by our customers via the Web, automatic E-mail notification, newsgroups, and regional user groups.
Access a knowledge base, which contains how-to information and allows you to search on keywords for technical bulletins.
Download fix releases for your Serena products.