What is Serena Service Management?

Serena Service Manager represents a new process-driven approach to ITSM – one that allows business and IT to work together, in perfect harmony. Serena Service Manager comes packaged with fully functional, easy-to-use applications including those for Request, Incident, Problem, Change and Configuration Management. Core processes have been verified by Pink Elephant, proving that they deliver true IT process improvements and efficiency in accordance with ITIL best practices.