We STRONGLY RECOMMEND that Customers deploy all service releases, service packs and
patches to a test environment before deploying to a production environment. A test
environment should have:
- A separate test application server, not in the production environment
- A separate test database, not in the production database
After deploying to the test environment, testing should be performed on all user
activities prior to deployment in production. Proper industry practice is to always
complete a backup before deploying software, including new installs or updates of
any kind. Thus, before deploying this release, the host environment should be
prepared as follows:
- Backup the database
- Backup the application server
- Prepare a plan for restoring the database and application server from these
backups
For more information about deployment see the deployment guide, found here: http://help.serena.com/alm/pdf/Agile_Deployment.pdf.
If you need additional assistance, use the Serena Support webpage to find
the appropriate phone number. You can also send e-mail to support@serena.com, and a
representative will reply as soon as possible to help answer your questions.