A notification is a way to automatically notify team members about when specific actions occur within Serena Agile, such as when a resource submits their timesheet, when a new work item is added, updated, and so on. Some notifications–system notifications–are available to all users, whereas other notifications–custom notifications–can be configured by each user from the Define Notifications tab in the Tools module.

Managing who receives email notifications

There are two ways to manage who receives email notifications. You can manage it on a per-user basis using the Send Email Notifications check box on the Users tab. Or you can manage it on a multiple-user basis by clicking the Manage Email Notifications button.

To manage who receives email notifications
  1. From the application toolbar, click Setup, and then select Manage Users.
  2. Select the Security tab.
  3. Select the Users tab.
  4. Below the list of users, click the Manage Email Notifications button to display the Select Users to Receive Notifications dialog box.
  5. Move the names of users that you want to receive notifications to the right list box. Only users in the right list box will receive email notifications. You can CTRL-click or SHIFT-click to select multiple users.
  6. Click OK, then click Save.