Ticket Classification

Ticket Classification is a powerful Machine Learning feature that assists users with completing forms and classifying work items.

Using Machine Learning, Work Center analyzes the information a user provides in one or more Text fields (like Title or Description) and suggests values for other fields on the form according to historical data in the system.

For example, if a user enters "Error appears in Animation Pro user interface" as the Title, and then clicks the Predict Field Values button, "User Interface" is automatically selected in the Functional Area field.

For details on using Ticket Classification, refer to the following topics.

• Ticket Classification Models
• Working with Ticket Classification Models